Terms of Service

Last updated: 30 August 2026

These Terms of Service govern purchases made through velarosy.com and your use of the Velarosy website. They apply to consumer purchases from S&S Ecommerce, trading as Velarosy. Nothing in these Terms limits or excludes any mandatory rights you have under applicable consumer law.

Our Return & Refund Policy, Shipping Policy, and Privacy Policy form part of the information governing your purchase where relevant.

1. About Velarosy

Legal operator: S&S Ecommerce
Trading as: Velarosy
Business address: Elizabeth Anscombestraat 363, 1062 LE Amsterdam, Netherlands
Email: contact@velarosy.com
Phone: +31 6 15721897
VAT number: NL869097660B01
Trade Register / KVK number: 99701960

2. Scope and Consumer Rights

These Terms primarily apply to purchases made by consumers. If a mandatory rule of applicable consumer law conflicts with these Terms, the mandatory rule prevails.

If you are habitually resident in Italy, nothing in these Terms removes protections that apply to you under mandatory Italian or EU consumer law.

3. Products and Product Information

We aim to describe products accurately and provide the information reasonably necessary for you to make a purchasing decision. Product images are illustrative and minor differences may occur because of lighting, screen settings, photography, or normal production tolerances.

Such differences do not affect your statutory rights where goods are defective or do not conform to the sales contract. Placing an item in your cart does not reserve it.

4. Prices, VAT, and Additional Charges

For customers in Italy, prices are displayed in EUR and include VAT and other applicable taxes where required, unless clearly stated otherwise.

Standard shipping within Italy is currently free. Any optional service, delivery charge, or other additional amount will be shown before you place your order and will only be charged where you have expressly and validly agreed to it.

If there is an obvious pricing or technical error, we may correct it and, before accepting the order, decline the affected order. Any amount already collected for an order we do not accept will be refunded.

5. Placing an Order and Formation of Contract

Submitting an order through the checkout constitutes an offer to purchase the selected products. We will provide an electronic order acknowledgement or confirmation.

Unless the relevant communication clearly states that it is only an acknowledgement of receipt, our order confirmation constitutes acceptance of your offer and the sales contract is formed at that point.

Before acceptance, we may decline an order for legitimate reasons, including genuine unavailability, failed or unauthorised payment, an obvious material error, reasonable fraud or security concerns, a legal restriction, or where the order is clearly not a genuine consumer order. We will not refuse orders arbitrarily.

Once a contract has been formed, we will perform it in accordance with these Terms and applicable law. If performance later becomes impossible or a cancellation is otherwise permitted by law, this does not affect any refund or other remedy you are entitled to.

Order information is retained electronically in accordance with our operational and legal obligations.

6. Payment

Available payment methods are shown at checkout. You must provide accurate payment information and be authorised to use the selected payment method.

Payments may be processed by third-party payment providers and may be subject to reasonable fraud and security checks. Payment authorisation does not remove or reduce any statutory consumer rights.

7. Delivery

Delivery terms, processing times, estimated transit times, tracking information, and shipping conditions are described in our Shipping Policy.

Unless a different delivery time has been agreed, we will deliver without undue delay and within the period required by applicable law. If an agreed or legally required delivery deadline is missed, you retain the remedies available under consumer law, including the right to require delivery within an additional reasonable period where applicable.

Where delivery is made by a carrier offered by Velarosy, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, physically receives the goods. If you independently commission a carrier not offered by us, different risk-transfer rules may apply under applicable law.

8. Order Cancellations Before Dispatch

If you want to cancel an order before dispatch, contact us as soon as possible at contact@velarosy.com. We will try to stop fulfilment where operationally possible.

This is separate from any statutory right of withdrawal that applies after the contract has been concluded.

9. Right of Withdrawal and Returns

Consumers purchasing online generally have a statutory 14-day right of withdrawal, subject to the conditions and legal exceptions that apply.

Velarosy also provides an additional voluntary 30-day return right. Full information about the statutory withdrawal right, return costs, refund timing, conditions, exceptions, and the model withdrawal form is available in our Return & Refund Policy.

You may also use our Withdraw from Contract function where applicable.

10. Legal Guarantee of Conformity

Your legal guarantee rights are separate from the right of withdrawal and from our voluntary return policy.

For consumers in Italy, the statutory legal guarantee of conformity for new goods generally applies for two years from delivery. If goods do not conform to the sales contract, you may be entitled, subject to the requirements of applicable law, to repair or replacement without charge and, where the relevant legal conditions are met, to a proportionate price reduction or termination of the contract with a refund.

Where Velarosy is responsible for a lack of conformity, the costs of bringing the goods into conformity are borne by us. No product description, commercial guarantee, or store policy reduces your statutory rights.

11. Priority Processing and Other Optional Services

Where offered, Priority Processing is an optional fulfilment-queue service only. It may reduce preparation time before dispatch but does not change carrier transit times and does not guarantee a specific delivery date.

Any optional service charge will be shown before purchase and will only apply where you validly select or agree to it. Optional services do not affect your statutory consumer rights.

12. Discounts and Promotions

Discounts, promotions, bundles, and promotional codes may be subject to the conditions displayed with the relevant offer, including validity periods or stacking restrictions.

We may refuse or reverse the application of a promotion where there is a clear technical error, fraud, abuse, or failure to meet clearly disclosed conditions, subject always to applicable consumer law.

13. Customer Accounts and Acceptable Website Use

If account functionality is available, you are responsible for keeping your login credentials secure and for providing accurate information.

You must not use the website for malicious, fraudulent, unauthorised, or unlawful purposes, interfere with its security or operation, or infringe the rights of others.

We may take proportionate steps to restrict website access where reasonably necessary for legal, fraud, security, or abuse-prevention reasons. Such restrictions do not remove rights arising from an existing sales contract.

14. Intellectual Property

Unless otherwise stated, website content is owned by or lawfully used by S&S Ecommerce or its licensors and is protected by applicable intellectual property law.

You may use the website for normal personal shopping purposes. You may not reproduce or commercially exploit protected content without permission except where such use is permitted by law.

15. Reviews, Messages, and Content

If you submit a review, image, message, comment, or other content, you confirm that you have the right to submit it and that it is not knowingly unlawful or infringing.

You grant us a non-exclusive, royalty-free licence to host, reproduce, display, format, and reasonably moderate that content for the operation of Velarosy and its review or community features. You retain ownership of your content.

We may remove or moderate submitted content for legal, security, privacy, authenticity, relevance, or platform-integrity reasons.

16. Third-Party Services and Links

Our website may use or link to independent third-party services. Their own terms and privacy notices may apply when you interact directly with them.

To the extent permitted by law, we are not responsible for independent third-party websites outside our control. This does not exclude or limit any legal responsibility we have for parties we use to perform our obligations to you.

17. Liability

Nothing in these Terms excludes or limits liability where doing so is prohibited by law, including liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded.

Subject to mandatory law, we are responsible for foreseeable losses caused by our breach of contract or failure to use legally required care. We are not responsible for losses that are not attributable to us or that may lawfully be excluded.

Products are not supplied on an “as is” basis in a way that removes your statutory conformity or guarantee rights.

18. Privacy and Cookies

Our processing of personal data is described in our Privacy Policy.

Where consent is legally required for non-essential cookies or similar tracking technologies, those technologies are subject to the choices made through the applicable cookie preference mechanism.

19. Changes to These Terms

We may update these Terms for future use to reflect changes in law, our business, or website functionality.

Changes do not retrospectively alter existing sales contracts unless required by law or otherwise validly agreed with you. A purchase is governed by the version of these Terms made available in connection with that order, together with any mandatory rights that apply.

20. Severability

If any provision is invalid or unenforceable, it will be limited or disregarded only to the extent necessary to comply with law. The remaining provisions continue to apply where legally possible.

21. Governing Law, Complaints, and Disputes

These Terms and sales contracts with Velarosy are governed by the laws of the Netherlands.

This choice of law does not deprive a consumer of mandatory protections that apply under the law of the country in which they are habitually resident, including mandatory Italian or EU consumer protections where applicable.

You may submit complaints to contact@velarosy.com. Out-of-court dispute resolution may be available where applicable. We do not designate a particular ADR body unless required by law or separately agreed.

Nothing in these Terms limits any right you have to bring a dispute before a court that has jurisdiction under mandatory consumer and private international law.

22. Contact

S&S Ecommerce, trading as Velarosy
Elizabeth Anscombestraat 363
1062 LE Amsterdam
Netherlands
Email: contact@velarosy.com
Phone: +31 6 15721897
VAT number: NL869097660B01
Trade Register / KVK number: 99701960

Customer Support Hours:
Monday to Friday, 9:00 to 17:00 Italian local time (CET/CEST).