Shipping Policy

Last updated: 30 August 2026

Important Shipping Details

  • Order Cut-Off: Orders placed before 14:00 Italian local time (CET/CEST) may begin processing the same business day, subject to our standard 0–2 working day processing window.

  • Processing Time: Orders typically take 0–2 working days (Monday through Friday) to prepare for dispatch.

  • Delivery Time: After dispatch, orders generally arrive within 6–9 working days (Monday through Friday).

  • Free Shipping: We offer free standard shipping on all orders in Italy.

How We Ship Your Order

After placing your order, you will receive an order confirmation email. Most orders are prepared within 0–2 working days (Monday to Friday). Once your order has been dispatched, we will send you a shipping confirmation email with tracking information so you can follow your delivery.

You can track your order here: https://velarosy.com/pages/track-your-order

Delivery generally takes 6–9 working days after dispatch, depending on your location and courier schedules.

Delivery Partners

For deliveries within Italy, your parcel may be delivered by carriers such as Poste Italiane, BRT (Bartolini), GLS Italy, or DHL, depending on your location, parcel characteristics, and courier availability.

Once your parcel has been dispatched, the tracking information in your shipping confirmation email will allow you to follow the shipment through the relevant carrier network.

Delivery Delays

Delivery timeframes are estimates and may occasionally be affected by circumstances outside normal delivery operations. If your order has not arrived within the estimated timeframe, please check your tracking information and contact us with your order number so we can investigate.

If delivery is not completed within the agreed timeframe, your statutory rights under applicable consumer law remain unaffected.

Order Cancellations

If you would like to cancel an order before dispatch, please contact us as soon as possible at contact@velarosy.com. We will try to stop the order where operationally possible.

If an order can no longer be cancelled before dispatch, this does not affect any statutory withdrawal rights that may apply to your purchase.

Lost, Damaged, or Wrong Items

For orders delivered by a carrier offered by Velarosy, the risk of loss or damage remains with Velarosy until you, or a third party designated by you other than the carrier, physically receives the goods. If you independently arrange a carrier that was not offered by us, different statutory risk-transfer rules may apply.

If your parcel appears to be lost before delivery, please contact us at contact@velarosy.com with your order number. We will investigate the shipment and provide the remedy required under applicable law.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible and include your order number and, where reasonably possible, clear photographs of the issue. Where Velarosy is responsible, any applicable replacement, correction, or other legally required remedy will be provided without additional cost to you.

Your rights relating to defective or non-conforming goods are described in our Return & Refund Policy:
https://velarosy.com/pages/return-and-refund-policy

Priority Processing

Where offered and selected at checkout, Priority Processing is an optional service that places your order ahead of standard orders in our fulfilment queue. This can reduce the time before dispatch, but it does not change the carrier's transit time and does not guarantee a specific delivery date.

Priority Processing may provide:

  • Priority placement in our fulfilment queue

  • Faster preparation before dispatch

  • Reduced processing time during busier periods

Priority Processing only relates to the preparation and handling of your order before shipment. It does not affect your statutory consumer rights.

Customer Support

Customer Support Hours:
Monday to Friday: 9:00 to 17:00 Italian local time (CET/CEST)

Store Name: Velarosy
Email: contact@velarosy.com
Phone: +31 6 15721897
Contact Form: https://velarosy.com/pages/contact
Address: Elizabeth Anscombestraat 363, 1062 LE Amsterdam, Netherlands