Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number and a tracking link.

Please note that tracking information may take 24–48 hours to update after your package has been dispatched. During this time, the carrier may still be processing the shipment in their system.

If your tracking link does not show any updates immediately after receiving your shipping confirmation, we recommend waiting up to 48 hours for the tracking information to become active.

Can’t Find Your Tracking Email?

If you have not received your tracking email or cannot locate your tracking number, please contact our support team and include your order number in your message so we can assist you as quickly as possible.

Our customer support team will be happy to help you locate your shipment.

Customer Support Hours

Monday to Friday: 9:00 to 17:00 Italian local time (CET/CEST)

Store Name: Velarosy
Email: contact@velarosy.com
Phone: +31 6 15721897
Contact Form: Click Here