Contact Information

Last updated: 30 August 2026

Velarosy is operated by S&S Ecommerce. You can contact us about orders, products, delivery, returns, withdrawal, the legal guarantee, privacy, complaints, or other questions using the details below.

Business Information

Store / trading name: Velarosy
Legal operator: S&S Ecommerce
Website: https://velarosy.com
Business address: Elizabeth Anscombestraat 363, 1062 LE Amsterdam, Netherlands
Email: contact@velarosy.com
Phone: +31 6 15721897
VAT number: NL869097660B01
Trade Register number: 99701960

Customer Support

Support hours: Monday to Friday, 9:00 to 17:00 Italian local time (CET/CEST).

You may email us at any time at contact@velarosy.com or use the contact form on this page. Messages received outside our support hours will be handled during our support hours.

When contacting us about an existing order, please include your order number where possible so that we can assist you more efficiently.

Complaints

You may submit a complaint by email, through our contact form, or in writing to our business address above. Please provide enough information for us to identify the relevant order or issue and assess your complaint.

Nothing in this contact procedure limits any statutory consumer rights or remedies available to you under applicable law.

Returns and Withdrawal

For information about returns, refunds, and your statutory right of withdrawal, please see our Return & Refund Policy.

You can also exercise the statutory right of withdrawal through our Withdraw from Contract function where applicable.

Privacy Requests

Questions or requests concerning personal data may be sent to contact@velarosy.com. Further information is available in our Privacy Policy.