Shipping
What are your shipping costs?
We offer free shipping on all orders within Italy.
Where do you ship from?
Your order is prepared and shipped through our trusted international fulfilment network. Before dispatch, each item is carefully checked and sent directly to your address.
When will I get my order?
Orders within Italy typically arrive within 6–9 business days after dispatch. Processing takes 0–2 business days.
Which couriers do you use?
To ensure dependable delivery across all countries we work with trusted last-mile shipping carriers such as Postitaliane, BRT, GLS to ensure fast and reliable delivery.
Returns and refunds
What is the return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and returned with original tags and packaging. Check our return and refund policy for more information.
How do I return an item?
Email us at contact@velarosy.com with your order number. We will provide return instructions and assist you through the process. Our team responds quickly from Monday to Friday, 9-5.
When will I receive my refund?
Once we receive and inspect your return, we process refunds within 10 business days back to your original payment method.
Other
Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once your order has been dispatched, cancellations are no longer possible, but you may still return the item after delivery.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do you deliver outside Italy?
Currently, Velarosy focuses on serving customers within Italy only. Keep an eye out for expansion soon.
How can I contact customer support?
You can reach us by email at contact@velarosy.com.
Our client care team is available Monday to Friday: 09:00 to 17:00 GMT
We aim to respond within one business day.