Frequently asked questions
What is the return policy?
We offer a 30-day return window from the date of delivery. Once we've correctly received your package your refund will be proccessed in 10 days to your original payment method. Check our return and refund policy for more information.
When will I get my order?
We procces orders in 0-2 business days. Orders within Italy typically arrive within 6–9 business days after dispatch. You'll receive updates and a tracking link as soon your order ships.
How much does shipping cost?
We offer free shipping on all orders across Italy. No minimum spend.
Which couriers do you use?
We work with trusted last-mile shipping carriers such as Posteitaliane, PRT, GLS to ensure fast and reliable delivery.
How do i choose the right size?
We recommend checking the size charts on each product page. If between sizes, feel free to contact us for personalised sizing advice. Our team responds quickly, Monday to Saturday 9-5. contact@velarosy.com.
